Privacy Policy

Who we are

Suggested text: Our website address is: https://decogal-eg.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

Return policy

Can I reject an item upon delivery?

We encourage you to always inspect the product upon delivery and reject receiving it in the unlikely event of finding any visible damage or discrepancy. Reasons for rejection is as follow:

Rejection Reasons

Valid

Invalid

Full Refund

Wrong Color

✔

 

✔

Wrong Size

✔

 

✔

Wrong Material

✔

 

✔

Wrong dimensions

✔

 

✔

Defective Item

✔

 

✔

Packaging

✔

 

✔

 

How can I return an item?

Should there be any damage due to the shipping, please contact us via our social media platform or email within 24 hours from delivery to report it using at least 3 pictures or 1 video presenting the damage to issue a return request for your item. (Terms & Conditions Apply).

Should there be any missing parts/defective products; it must be reported within 48 hours from the delivery date stating the nature of the damage/fault/shortage using 3 pictures or 1 video via our social media platform or email. (Terms & Conditions Apply).

All items are eligible for return only if any manufacturing fault was identified within the first 30 days from the delivery date. Please contact us via our social media platforms or email using at least 3 pictures or 1 video presenting the manufacturing fault to issue a return request for your item. (Terms & Condition Apply).

In case of Change of mind;

On Demand items are not eligible for Change of mind.

In Stock items can be returned within 14 days from delivery date only if the product accessories are complete, secured in the original packaging & the product is in its original condition.

 

All Return requests is validated by our specialized team to confirm eligibility. Examples for items not eligible for return is as follow:

  • On demand products or custom request items.
  • In stock items without original packaging or not sealed.
  • Items exceeded 30 days.
  • Items considered as a personal use (for hygiene issues) such as Mattress, pillow…etc.
  • Items identified as misuse.
  • Items that is not assembled by Decogal team.

Decogal provide installation for all products except for the following self-installation products:

  • TV Units shelves
  • Bathroom storage
  • Tableaux
  • Wall clocks
  • Shelves

How long will my refund take?

All refunds will be issued once item is picked and confirmed as Returned. Once Refund is processed it will take 5 to 14 working days (subject to change based on card issuer policy).